Customer analytics: Using data to improve your bottom line
In the past, telecommunications companies were forced to make educated guesses on consumer preferences. But now, big data provides almost endless information as to who uses your services and how.
View ArticleImproving call center customer experience: 3 strategies for proactively using...
Telecommunications companies collect massive amounts of call center customer experience data every day, including wait times, call types and recorded files from each call. But what do companies...
View ArticleUser-generated data: Customer insights straight from the source
For telecommunications providers, your services are integrated throughout most of your customers' daily lives, including when they are calling loved ones, surfing the Internet and watching their...
View ArticleMobile network security: How to use data analytics to prevent false charges
The FCC estimates that telecommunications providers lose $150 million each year from subscriber fraud through cloned cell phones, data fraud on SIM cards and cell phones purchased with fake names. RCR...
View ArticleTelecommunication systems: Using data to compete without having a fire sale
I love a good sale. It's hard to resist the temptation of getting a designer shirt for an eighth of the cost and filling your bag full of clothes for the same price you'd normally spend on a single...
View ArticleA predictive analytics tool can save your customers time and help the economy
Your telecommunications company has its big data strategy down to a science. You collect data, mine it and then use it to provide personalized service, design targeted marketing campaigns and create...
View ArticlePersonalized patient care: Using data analytics to reduce office visits and...
By using data analytics to provide personalized patient care, you can improve your patients' health and reduce their office visits.
View ArticleThe Internet of Things impact: Telco challenges and opportunities
Much of our lives already revolve around smart devices. But our reliance is about to become much stronger. The Internet of Things impact is set to expand as the market for network-enabled devices is...
View ArticleIncorrect billing management: Using data to spot and prevent false charges
Although cramming — a company fraudulently charging someone's phone bill — technically is the fault of a third party, consumers assume that the charge is due to their carriers' incorrect billing...
View ArticleNatural disaster alerts: Telecommunications providers can save lives through...
My phone buzzed, as it had all day, with tornado warnings and natural disaster alerts from the weather station serving towns over an hour away. I almost ignored it, but I was glad I glanced down. A...
View ArticleBuilding customer loyalty: More than just rewards and punch cards
In the business world, the word "loyalty" conjures up images of key ring cards, punch systems and reward points. But telecommunications providers that use these systems for building customer loyalty...
View ArticleChief data officers using data to drive ROI from smiles
Many travel and hospitality companies are turning to data analytics to monetize customer satisfaction and drive greater customers. Businesses can use insights gleaned from big data analytics to provide...
View Article5 innovative healthcare trends that are right around the corner
With new models of patient care, it's essential to develop new, effective ways to manage information. Providers are increasingly turning to data analytics to take advantage of innovative healthcare...
View ArticlePatient analytics: 3 ways data can help physicians make faster decisions
Healthcare professionals can provide personalized care by analyzing the each patient's data. This includes mHealth data, risk calculators, drug summaries and health records.
View ArticleImprove gaps in care: No more telephone game during transitions
Transitions are important in healthcare. Even more important is ensuring that patient information follows people when they shift from one provider to another or move to a different facility. Learn how...
View ArticleEmployee satisfaction data increases productivity by engaging workers
Every company, regardless of its size and resources, can use employee satisfaction data to increase workers' happiness. Recent research has found that engaged workers are significantly more productive.
View ArticleCustomer satisfaction data: The answers are on social media
Social media can give you many of the answers necessary to help educate customers on your current features, services and billing. By taking advantage of this readily available data and analyzing it to...
View Article3 ways to use an enterprise data hub effectively
Data storage is an important consideration. The old models of extracting and converting data simply don't work with data analytics. There is too much data in too many different formats. The solution is...
View ArticleInnovative hospitality: 3 ways to use data-driven guest personalization to...
Hotels cannot produce results by simply collecting the right data. Revenue increases can be generated when hotels use this information to create personalized experiences for each guest through...
View ArticlePredictive analytics: The key to reducing outages and increasing customer...
No one likes it when their phone doesn't work. Using predictive analytics, you can take action to prevent outages and increase customer satisfaction.
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